iVolution Site Frequently Asked Questions (FAQ) To help you find the information you want about the Sun Developer Network, questions and answers are categorized as follows. iVolution Membership, Registration, and Login Cookies iVolution Membership, Registration, and Login Benefits of Becoming an iVolution Member How do I join the iVolution? Can I access member-only content using a bookmark? How do I enable Automatic Login? How do I update my account information? How do I retrieve a forgotten username or password? I'm having trouble logging in to my iVolution Account - what should I do? How do I test if my browser is enabled for cookies? What if I don't want to accept cookies? Benefits of Becoming an iVolution Member iVolution is your source for update to date information regarding iVolve technology solutions. iVolution also provides access to customer support information and product upgrades. How do I join the iVolution? To join iVolution, follow the steps outlined on the Registration page. Can I access member-only content using a bookmark? If you've bookmarked a restricted access page and if you have Automatic Login enabled, you can log in using your bookmark. If Automatic Login is disabled, you will automatically be prompted to enter your username and password the first time you access a restricted page. You will not be prompted for this information again until you restart your browser How do I enable Automatic Login? Click on the Automatic Login option when you are prompted to login to iVolution. How do I update my account information? To update your iVolution membership information, go to the Update Account Information page. How do I retrieve a forgotten iVolution username or password? If you know your iVolution username, you can use the Reset Password form to have a new password e-mailed to you. If you have forgotten your iVolution username as well, please contact us. I'm having trouble logging in to my iVolution Account, what should I do? First, clear your browser cache. + Netscape users please follow these steps - Select Edit - Preferences - Advanced - Cache - Clear Disk Cache, Clear Memory Cache and click OK. + Internet Explorer users follow these steps - Select Tools - Internet Options - Delete Files - OK. Selecting the "Delete local content" option may also be required. Next, make sure your browser is enabled for cookies. To access restricted iVolution content you need to have cookies enabled. All browsers are configured a little differently, so check your browser's menu options for enabling cookies and follow your browser's procedures. NOTE: See "Cookies" for more information about cookies and why this site uses them. How do I test if my browser is enabled for cookies? Clear the location bar of your browser and enter javascript:alert(document.cookie). A dialog box should appear containing your current browsers session ID. If the dialog box is empty, cookies are not enabled in your browser. What if I don't want to accept cookies? Users have the option of not accepting browser cookies. However, due to current site technology, if you do not accept the cookie, you will not be able to access content areas restricted to members. Top Cookies What are cookies and why does the site use them? What do cookies have to do with accessing iVolution content? What does iVolve do with cookies? What if I don't want to accept a cookie? What are cookies and why does the site use them? A "cookie" is a small string of text that contains your iVolution session ID, and other information related to accessing the site. There are two types of cookies: a session cookie, and an automatic-login cookie. When you log into your iVolution Account, your browser will be asked to save a cookie. The site uses the cookie to authenticate membership. Only individuals with a valid cookie in their browser can access restricted content on the iVolution site. If you try to enter a restricted area and you don't have a cookie, you will be sent to the Sign In page. The cookie contains a session ID number, but not your username or password, so no one else can examine your cookie and log into iVolution as you. The session cookie is temporary and disappears when your session ends. If you enable Automatic Login, the browser saves the automatic-login cookie to your system, so you can reenter iVolution restricted areas from that system as long as that cookie exists on your computer. If you disable Automatic Login, that cookie also disappears. What do cookies have to do with accessing iVolution content? To access iVolution you need to have cookies enabled. All browsers are configured a little differently, so check your browser's menu options for enabling cookies and follow your browser's procedures. You also need to be sure your HTTP Proxy and firewall configuration is not removing cookie information. NOTE: If you are running any "cookie cutter" software, be sure it does not remove the iVolve session cookies. If it removes your session cookie, your session will terminate. If it removes your bookmark cookie, the bookmark will no longer work. What does iVolve do with cookies? iVolve uses cookies for logging generic access data about which pages get the most traffic. Typical web site logs, without cookie information, can tell you, for instance, that a specific page was visited 100 times, but a site administrator has only imprecise ways of telling if those 100 visits were from one person requesting the page 100 times, or 100 people asking for the page once each. From the cookie information logged, the iVolve can tell how many people visit a page. The purpose of collecting this data is only to verify that the person logging in is entitled to do so. The cookies are not used to explore usage patterns of individuals, nor will they ever be without your explicit consent. Your cookie data will not be sold or otherwise redistributed. What if I don't want to accept a cookie? Users have the option of not accepting browser cookies. However, due to current site technology, if you do not accept the cookie, you will not be able to access content areas restricted to members. Top